Return and Exchange Policy
We want you to love your purchase as much as we do. If for any reason you are not completely satisfied, please let us know and we will gladly replace or refund your purchase.
- Due to the handmade nature of our products, there will be slight variations and imperfections in some items. We believe this is one of the beautiful things about owning a handmade item. We are very proud of our artisan’s work and their dedication to their craft.
- To cancel an order, you must contact us within 24 hours of purchase.
- In order to return or exchange an item, you must contact us within 7 days of delivery. Items must be returned within 14 days of receipt of your purchase.
- You are responsible for the cost of the return shipping on any return or exchange; however, we will ship your replacement at no additional charge.
- We can only accept exchanges for different sizes or color variants of the style you ordered. (Please note that the price point must also be the same.) If you are looking to exchange for an entirely different style or price point, please place a new order and return your original item for a refund.
ITEMS INELIGIBLE FOR REFUND/EXCHANGE
- Returns and exchanges are available for full-price and Promotional Sale items only. All Clearance and Markdown items are final sale.
- Any noticeably worn, used, damaged, or altered items that were initially received in good condition.
- Any merchandise purchased from other retailers (these products must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer).
- If your purchase was an international order.
To Complete A Return Or Exchange An Item:
To complete a return or exchange of an item, simply email us at StatusCo.firstname.lastname@example.org subject line: return or exchange
Send us the items in the original packaging to the address below. We suggest you use USPS Priority Mail or a carrier that provides tracking, as Status Co. is not responsible for lost shipments.
Send all returns/exchanges to the following address: Status Co., P.O. Box 374, Daleville, AL 36322
If we've sent you an incorrect or damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.
If you have received a damaged, defective, or incorrect item, please contact StatusCo.email@example.com within 7 days along with a photo of the damaged, or wrong item you received, as well as your order number. Item must be returned within 14 days of the delivery date. We’re happy to assist you.
Our bags are designed to last. We guarantee our leather products for one year under normal use. If your products shows a defect, we will try to help you the best we can. Please send us an email: StatusCo.firstname.lastname@example.org
Please include a few photos of the issues so we can get back to you with a solution.
Once the returned item is received, please allow 7 to 10 business days for the item to be verified and processed by our returns department, and the original price of the item(s) to be credited back to your original form of payment.
Once the returned item is received, we will immediately process a new order for your exchange, and ship it to you with no additional shipping charge.
If you have any questions about or need assistance with your return, please contact us by Email: StatusCo.email@example.com